Golis Telecom Building

Terms & Conditions

Customer Terms and Conditions

1. Introduction

This Agreement contains the complete terms and conditions that apply to your
participation in Golis Telecom’s Mobile Money Transfer Service and supersedes
all other agreements entered into between you and Golis Telecom with respect to
the Sahal mobile money transfer Services. By participating in or continuing to
use the Sahal Service you shall be deemed to be making an affirmative statement
of your acceptance of these terms and conditions.

2. Definitions

“Account” means your Sahal Account, being the record maintained by us of the
amount of E-Money from time to time held by you and represented by an
equivalent amount of cash held by the Trustee on your behalf;
“Cash” means the lawful currency of the Republic of Somalia;
“E Money” means the electronic monetary value depicted in your Sahal Account
representing an equal amount of Cash held by the Trustee and which may be
redeemed through a Sahal outlet for an equal amount of Cash;
“Foreign National” means a person who is not a citizen of Somalia irrespective
of whether the person is permanently resident in Somalia.
“Log Book” means the book maintained by the cashier in which all Transactions
are recorded and which serves as conclusive evidence of the successful
completion of those Transactions;
“Manager” means a person who is legally authorised to access funds in your
Sahal account in the event of your permanent disability;
“Network” means the Global System for Mobile Telecommunication (“GSM”)
system operated by Golis Telecom and covering those areas within the Federal
Republic of Somalia, as stipulated from time to time by us;

Values

Our Vision is Shaping the Future of Information and Communication Technology in East Africa.
The 5 core values are: Culture, Innovation, Customer Focus, Teamwork, Integrity.

Mission

Providing high-quality, innovative products and services by harnessing technology, operational excellence, human capital, and customer engagement.

Vision

Shaping the future of Information and Communication Technology in East Africa.

Quality Mgt System Policy Statement

Golis Telecom is committed to shaping the future of ICT in East Africa by…

Information Security Policy Statement

Information confidentiality, integrity, and availability requirements are identified and managed per applicable laws and regulations.

GSMA Mobile Money Certified

Golis Telecom has achieved the GSMA Mobile Money Certification for excellence and reliability.

OUR STATS

1000+
Cellular Towers

100+
Branches

2500+
Staff

25+
Years Experience

100+
Services

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