Golis APPs Privacy Policy

Effective Date: August 24, 2026

Publisher: Golis Telecom Somalia

Application: Golis Agent Mobile App

===================================================================

The Golis Agent application is strictly intended and restricted for use by authorized Golis Telecom staff, employees, and certified independent agents only.

Public or unauthorized access, distribution, or reverse engineering of this software is strictly prohibited. Every user must be officially provisioned, authenticated, and authorized by Golis Telecom management before accessing any feature or customer data within this application.

To fulfill telecommunication services, SIM card management, and Sahal financial service registrations, Golis Agent collects and processes the following types of information:

A. Agent & Staff Credentials

- Account Identification: Username, Full Name, Employee/Agent ID, assigned Service Center/Branch, and login tokens.

- Device & Audit Logs: Device hardware ID, app version, IP address, and timestamp logs associated with agent actions.

B. Subscriber & Customer Registration Data

When registering a new SIM or managing subscriber services, authorized staff collect:

- Personal Identification: Customer Full Name, Mother's Name, Gender, Date of Birth, and Place of Birth.

- Contact Details: Phone number (Callsub), ICCID (SIM card serial), primary address, city, and state.

- Secondary / Guardian Details: Contact person information, relationship, and inherited subscriber details (where required for Sahal service activation).

C. Biometric & Camera Usage

- Live Face Verification: The application requests access to the device camera to perform live facial detection and verification during SIM registration and Sahal mobile service onboarding.

- Biometric Processing: Facial feature detection is processed securely to prevent fraudulent registrations and adhere to Telecom KYC (Know Your Customer) standards.

Golis Telecom implements robust technical and organizational security measures:

- Encrypted Transmission: All network communication between the Golis Agent mobile application and back-end servers is encrypted using HTTPS/TLS protocols.

- Secure Local Storage: Sensitive session data stored locally on the device is protected using encrypted device storage mechanisms.

- On-Device Biometric Checks: Facial detection checks are executed securely on-device using machine learning frameworks.

- Restricted Access Controls: Access to customer records is restricted based on role-based authorization parameters enforced by Golis Telecom security policies.

- No Commercial Sale: Golis Telecom does not sell, rent, or trade customer or agent data to third parties for advertising or marketing.

- Internal Systems: Data is shared solely with official Golis Telecom core networks and Sahal financial infrastructure.

All authorized Golis staff and agents using this application must comply with the following:

- Confidentiality: Keep all customer identity records, photos, and personal information strictly confidential.

- Credential Protection: Never share agent login credentials, passwords, or device access with unauthorized individuals.

- Accuracy: Ensure all customer information entered into the application is accurate and verified against physical identity documents.

- Reporting: Immediately report lost devices, compromised credentials, or suspicious activity to Golis Telecom IT Security.

For questions regarding this Privacy Policy, system authorization, or technical support, please contact:

Golis Telecom Somalia

Department: IT

Email: support@golis.so

Official Website: https://www.golis.so